Refund and Return Policy – Airnarinie
Effective Date: March 13, 2025

At Airnarinie, we strive to provide high-quality products and services to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we have created this Refund and Return Policy to make the return and refund process simple and transparent. Please review the details below regarding our return and refund policies.

1. Returns

We accept returns on products purchased directly from Airnarinie within 30 days of the purchase date. To qualify for a return, the product must be unused, in its original packaging, and in resalable condition. Please note the following terms for returns:

1. Eligibility for Return:

   • The item must be in its original, unopened packaging.
   • You must provide proof of purchase, such as the receipt or order confirmation.
   • The return must be made within 30 days of receiving the product.

2. Non-Returnable Items:

   • Products that have been used or altered in any way cannot be returned.
   • Certain products, such as custom or personalized items, are non-returnable unless damaged or defective.

3. Return Process:
   To return an item, please contact our customer service team at info@airnarinie.com or call (470) 385-6691 to initiate the return process. Our team will provide you with instructions and a return shipping label if necessary.

2. Refunds

Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

1. Processing Time:
   Refunds are typically processed within 7-10 business days after we receive the returned item.

2. Refund Amount:

   • If the return is approved, the full purchase amount, including applicable taxes, will be refunded.
   • Shipping fees are non-refundable unless the return is due to a mistake made by Airnarinie (e.g., wrong item shipped, damaged item).

3. Partial Refunds:
   In some cases, a partial refund may be issued if the product is returned in used or damaged condition. This will be assessed on a case-by-case basis.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@airnarinie.com or (470) 385-6691. We will arrange for a replacement or refund, depending on your preference. Please provide photographs of the damage or defect, and we will process the issue promptly.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund, and then place a new order for the item you wish to exchange.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a defective or incorrect item). If we provide a return shipping label, the cost of return shipping will be deducted from your refund.

6. How to Contact Us

If you have any questions regarding our Refund and Return Policy, or if you wish to initiate a return or request a refund, please contact us at:

Airnarinie
Address: 400 Brookwater Ct, Stone Mountain, Georgia (GA)
Phone Number: (470) 385-6691
Email: info@airnarinie.com